> For the complete documentation index, see [llms.txt](https://help.appplaza.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.appplaza.app/speed-optimizer/speed-expert.md).
# 👤 Speed expert
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### Who can use this feature?
Speed up expert is available on the **Expert plan only**.
{% endhint %}
### What is Speed up expert?
Self-optimize handles the standard stuff well, but some speed problems need a real person to fix — hand-tuning theme code, untangling third-party scripts, chasing down layout shifts in custom sections. That's what Speed up expert is for.
A dedicated specialist works directly on a copy of your theme. Your live store is never touched until you give the go-ahead. When they're done, you get a report showing exactly what changed and how much faster your store is.
**What's included:**
* A dedicated speed specialist on your store, available 24/7
* Hands-on theme code optimization
* Core Web Vitals tuning (LCP, FCP, CLS)
* A speed audit report each month so you always know where you stand
* Priority support
* First optimization delivered in 3–5 days
#### Why use Speed up expert?
* **Fixes what automation can't** — hand-tuned theme code, third-party scripts, and custom-section layout shifts.
* **Zero risk to your live store** — all work happens on a theme copy; nothing goes live until you approve it.
* **Proof of impact** — before/after PageSpeed scores and a full change log, every time.
* **Ongoing, not one-off** — a monthly speed audit report keeps your store optimized as it changes.
* **Hands-off for you** — the specialist does the work; you just review and say yes.
### ⚙️ How Speed up expert works
#### Step 1: Upgrade to Expert
Go to **Subscription** and upgrade to the **Expert** plan. That's all you need to do to get started.
#### Step 2: Meet your specialist
Our **Customer Success** team reaches out automatically. They introduce you to your specialist and ask a few questions to kick things off — what pages matter most to you, any known issues, and theme access details.
You can also start the conversation yourself. Go to **Speed up → Expert** and click **Chat with our expert**.
#### Step 3: Your specialist optimizes a theme copy
Your specialist creates a copy of your live theme and starts optimizing. Your live store stays exactly as it is — no risk while the work is in progress.
#### Step 4: Review the optimization report
When the optimization is ready, you'll get a short report from your specialist in the **in-app chat**. The report includes:
* Your specialist's name and the theme they worked on
* **Optimization summary** — how many changes were applied
* **Speed improvement (PageSpeed score)** — your Mobile and Desktop scores before and after, with the change in points
* **PageSpeed reports** — before/after links so you can dig into the details
* A **Review the changes** link to open the optimized theme preview
#### Step 5: Review and approve
Click **Review the changes** to open the preview. Check everything looks right, then approve. The optimized theme only goes live once **you say yes** — you're always in control.
#### Step 6: Get monthly reports
Every month after that, your specialist sends a **speed audit report** with your current performance, anything new that needs attention, and what to do next.
### 📌 Merchant Notes
* We commit to **help improve your speed score** — we don't promise a specific number, because the final result depends on your theme, your apps, and your content, all of which are outside our control.
* Every change your specialist makes is logged in **Analytics → Optimization activity**, so you have a full record of what was done, when, and the impact.
* The optimized theme **only goes live when you approve it** — your live store is never changed without your go-ahead.
* Your **first optimization** is delivered in **3–5 days** after kickoff.
* To track your store's speed over time, see [**Analytics**](https://app.gitbook.com/o/J4yqZKSNdRshQVCe8UnM/s/e2UyZIDUxUYqjZFfFANX/~/edit/~/changes/20/speed-optimizer/analytics).
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